Refunds, refills and the 30-day request window

This policy applies to paid Fameoria follower, like, view, save and share orders. It works together with the Terms of Use and the product and checkout details confirmed for the order. Free tools and promotional credits do not create a cash refund right unless mandatory law says otherwise.

The 30-day process is Fameoria's operational remedy for delivery issues. It does not replace a statutory withdrawal, conformity, chargeback or other right that cannot legally be limited.

The request window begins on the order date shown in the order record. Contact support as soon as a problem is visible. Early contact makes it more likely that the public target, starting count, payment, provider response and delivery history can be verified.

A request submitted after 30 days can still be considered where mandatory law requires it or where support expressly agreed to an extended review, but the ordinary refill policy does not promise indefinite retention.

A paid order that cannot be released, is rejected by fulfilment or does not start within a reasonable period after the stated estimate can qualify for troubleshooting, cancellation and a full or proportional refund review. A payment that is still pending or unmatched is first investigated as a payment issue because fulfilment has not yet received confirmed funds.

Support may ask you to keep the target public while a restart is attempted. You do not have to provide a social account password.

If only part of the confirmed quantity was delivered, the normal options are completion, refill of the verified shortfall or a proportional refund for the undelivered part. If the wrong service or target was used because of a Fameoria or provider error, support will review correction or refund based on the order record.

If the customer supplied the wrong username or link, correction may be impossible after fulfilment begins because digital delivery cannot always be recalled. Contact support immediately; any available remedy depends on the undelivered portion and mandatory law.

When a completed order later falls below the verified delivered amount within the 30-day window, the usual remedy is a refill of the eligible shortfall. Eligibility is measured against the stored starting count, delivered quantity and later public count where those records are available.

A refill restores the purchased unit; it does not promise permanent retention or compensate for reach, sales, engagement rate or another external result. Multiple natural and platform-driven changes can affect public counters, so support reviews the order-specific evidence rather than relying on one screenshot.

A refill or operational refund can be refused or reduced when reliable verification is prevented by the customer's actions. Common examples include:

• making the account or content private, restricted, archived or unavailable
• deleting the post, changing the username or submitting the wrong target
• manually removing delivered engagement
• running overlapping orders from Fameoria or another provider on the same counter
• blocking the relevant public access needed to verify counts
• requesting a result that was never part of the purchased service

These exclusions do not remove a mandatory right that applies despite the change.

A delivered follower, like, view, save or share order is not refundable solely because it did not increase recommendations, organic followers, comments, watch time, profile visits, revenue, leads, ranking, creator-fund eligibility or sales. Those outcomes are controlled by platform systems and audience behaviour and are not the engagement unit sold at checkout.

Dissatisfaction with an unpurchased outcome is different from non-delivery. The product page and checkout summary identify the unit Fameoria is responsible for providing.

Use Reach Us and provide:

• the Fameoria order number
• the affected service line
• the exact public username or content URL
• a concise description of what is missing or what changed
• a screenshot only when it helps show timing or an error

Do not send a social password, wallet seed phrase, private key or full payment credential. Keep the target public and unchanged while the request is reviewed.

Support checks payment confirmation, the confirmed product and quantity, target validity, starting count, provider submissions, delivered status, previous refill history and customer-controlled changes. Depending on the evidence, the response can be a restart, completion, refill, proportional refund, full refund, request for more information or reasoned refusal.

We do not promise a fixed decision time because payment networks, platforms and providers can require additional status checks. The customer will be told which remedy is selected when the review is complete.

An approved refund is returned through a route supported by the original payment provider and transaction. Cryptocurrency refunds can require a compatible address, network confirmation and provider processing. Network fees, exchange-rate movement or provider limitations may affect the mechanics where law permits.

Processing time begins after approval and receipt of any information legitimately required to return the funds. Fameoria cannot promise the speed of a blockchain or external provider, but the order record should show when the refund status is confirmed.

A duplicate confirmed payment is reviewed against the provider transaction identifiers and order total. Underpaid, expired or unmatched payments may remain pending until the provider reports a final status or support can reconcile them. Overpayments are handled according to the provider's available refund route and applicable law.

Do not send a second payment merely because a blockchain confirmation is slow. Contact support with the order number and public transaction identifier first.

Contact support before opening a payment dispute so the delivery and payment records can be reviewed. A dispute can pause active fulfilment while the payment provider investigates. Fraudulent disputes, duplicate refund claims, manipulated screenshots or attempts to recover both the delivered service and the full payment can result in account restriction and evidence being supplied to the provider.

Nothing here prevents a good-faith dispute, statutory withdrawal, legal guarantee, conformity remedy or complaint that applicable law allows. Terms cannot remove rights that the governing law makes mandatory.